Frequently Asked Questions

When is the conference?

All conference sessions will take place online from Wed., July 21 to Fri., July 23.

How do I sign into the virtual event?

You just need the virtual event link and the email address you registered with. You will receive the virtual event link by email a few days before the event. If you can’t find it, please contact Lisa Izzi at lisai@tcdrs.org.

What do I need to run the virtual event?

All you need is an internet connection and web browser. (Google Chrome is recommended.) You do not need to download software or use a webcam.

How much is the conference?

Reduced price: Since the event is online only, the registration cost is $125 — if you register by June 21. After that, the cost increases to $175.

How do I pay?

During the registration process, you can pay by credit card (recommended) or check. Since your payment must be received before you can enter the virtual event, we recommend using credit. If you pay by check, we must receive it by July 12 to assure your access to the virtual platform.

Please make checks payable to TCDRS, and be sure to include the registrant’s name and “TCDRS Annual Conference” on the check. Or, please include a copy of the attendees registration email or invoice when mailing your check payment.

Our mailing address is:
TCDRS
Attn: Lisa Izzi
Barton Oaks Plaza IV, Ste. 500
901 S. MoPac Expy.
Austin, TX 78746

I’m having trouble registering. What do I do?

Please contact Lisa Izzi at lisai@tcdrs.org.

Why didn’t I receive my registration confirmation email?

Check your spam folder for an email from TCDRS Conference Team at noreply@eventpower.com. To ensure you always receive emails from this address, add it to your safe sender list.

How do I get continuing education credits?

You’ll find everything you need on our “Credits” page within the virtual platform, including downloadable forms. If you have any questions, please contact Lisa Izzi at lisai@tcdrs.org.

Are session recordings available after the conference?

Session recordings will be posted after the session takes place and available for up to three months after the event.

What if I need to cancel my registration? Can I get a refund?

To cancel your registration, please email lisai@tcdrs.org. You will get a refund, minus a $30 administration fee, if you cancel by Wed., July 21. After July 21, there will be no refunds issued.